Privacy

Data protection and privacy policy

When making a purchase on its website ardenneactivity.be, Ardenne Activity inevitably collects certain data from its customers. The data collected is essential for the proper delivery of the service, in particular for delivery and after-sales service, but also for exchanges and refunds.

Collection, use and protection of personal data

As part of its commercial activity with its customers, Ardenne Activity may ask its customers for certain personal data, such as your last name, first name, address, login, email address, phone number, mobile number, date of birth, and language. Ardenne Activity may also request other data necessary for the provision of the service, such as banking details required for refund procedures.

The data collected is provided only by the customers themselves and only via the website to which this data protection policy applies. Only the data necessary for the purpose desired by the customer is collected.

The collection of personal data is carried out via the electronic registration form provided on the ardenneactivity.be website. Ardenne Activity collects personal data from its customers when they register on the website, when they place an order, when they subscribe to the newsletter or when they request information. Billing and payment details provided are also retained.

The personal data collected by the website is stored on the e-commerce platform used by Ardenne Activity, owner and operator of www.ardenneactivity.be. The data is secured both in terms of access and integrity.

In partnership with the technological hosting provider of its website, Ardenne Activity has taken measures to ensure the protection of its customers’ data against any unauthorized or unlawful access, loss or theft of your data.

The customer has permanent access to their data and can update it at any time.

The customer may unsubscribe from the Ardenne Activity website at any time. In this case, their data will only be retained for a limited period of time and for accounting archiving purposes. Any activity by Ardenne Activity with this customer will cease.

Ardenne Activity uses its customers’ data only within the scope of its online activity. The data will in no way be exploited financially outside of this activity.

They are used in the context of the commercial and administrative services of the ardenneactivity.be website, to improve the quality of services, to carry out market research and establish customer profiles, as well as to inform you about our products, services and offers.

All collected data may be combined, solely for the purpose of improving the quality of the offer in relation to your personal profile and enhancing the customer experience with the brand.

Disclosure of personal data to third parties

Subcontractors may be authorized to access certain of our databases. Their access is limited to the data they need as part of their collaboration with ardenneactivity.be.

Outside of this, the data collected is in no case communicated to third parties, except with express stipulation for a specific action or if the law requires the disclosure of your data, for example at the request of the competent judicial authorities in the context of a judicial investigation.

Connection data

We record information relating to your connection to our website. This information is used to compile statistics and to improve the quality of our website and our service.

When you visit our website, we may use information about your browsing habits on our website, as well as other data we have collected, to further personalize our range of products and services.

Our website may contain hyperlinks to websites not managed by us. These hyperlinks are provided for information purposes only. If you visit these websites, we recommend that you carefully review their data protection policy.

Changes to our privacy policy

Our privacy policy may be subject to changes in line with the evolution of our activities. We therefore advise you to consult this data protection and privacy policy regularly.